Workflow in Ancillary Departments Improves Significantly By Automating New Referring Provider Profile Creation

By Blake Marable | October 31, 2014


A simple error such as an incorrect physical address can impact a hospital in many ways. It impacts billing, E-prescribing, Clinical Reporting as well as Transitions of Care/Direct Address. And what about the trivial process of adding a new provider? Consider the below scenario: 

A patient is referred to Radiology from a provider that is not in the system. The next step is likely one of two options. One is an email thread is sent to the EPIC security team requesting the provider be built, or an even more cumbersome method is to create an IT ticket for the security team. While Radiology really needs the provider to be built in Epic in the next few minutes to be efficient, the usual turnaround for this task is 3-4 days. So the process of getting that test scheduled and performed is delayed 3-4 days while waiting on the provider to be built in EPIC. Radiology also usually has three to four other applications (i.e. speech recognition, PACS, Results Reporting, etc.) not fed by EPIC that need the new provider added, so this provider must also be added and maintained in the various siloed applications. This occurs not only in Radiology but also in many other departments in the hospital. 

With new technology like Phynd’s Active Provider Data Platform, problems like this as well as many others can be solved. Phynd enables hospitals to manage, view, and sync important active provider information across IT systems delivering a unified view for end-users. Phynd has a national database of every licensed provider in the country (over 3 million) with pre-built profiles from NPI, State, DEA and Exclusionary databases. Administrators in Radiology and other “trusted source” departments would be given customized access to the Phynd system and with that access, have the ability to look up and “enable” new providers from this national database. With this workflow, the providers profile would appear in real time within Epic and any other local systems fed by Phynd, eliminating delays and the need for IT resources to create these providers in EPIC.

Blake Marable

Written by Blake Marable

Blake has over 10 years of experience implementing and selling technology solutions to health systems across the US. As Director of Sales, he has responsibility over sales of the Phynd platform. Blake thrives on bringing innovative technology to solve complex issues in healthcare.

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