With 47,000 physicians that are either credentialed or referring in their Epic Master SER file, Yale was suffering from the typical challenges of having big data but limited tools to manage the data integrity and quality. Existing data tools in the market Enterprise Master Patient Index (EMPI) and Master Data Management (MDM) weren't built to handle Active Provider Data. Active provider data (Billing address, communication preferences, licensing issues, internal system IDs, exclusionary lists, contracting and more) is the life blood of all health IT systems but is out of date, siloed and out of sync with other internal systems.
Yale said,"We thought the EMR has all necessary and completely accurate, provider information but not all needed provider information is available in EMR ex: home phone numbers, academic departments, and areas of practice"
"Some external departments (e.g. Radiology, Lab, Call Center) have own local and referring provider records and databases"
"Previously sponsored projects to share and clean up the data unsuccessful Information changed daily, lacking work-flow tools for departments to view, update or QA the data"
"Profiles in credentialing, EMR and other core systems are locked down and don't allow distributed departments to help curate data"
Yale found the PHYND solution and the rest is as they say history. The PHYND Platform was built specifically to manage a hospitals provider network and their Active Provider Data. With enterprise work-flow tools to capture updates from all of the departments that engage with providers real-time and then synchronize those changes into the EMR and all other IT applications.
Why Manage Active Provider Data?
Revenue cycle delays - Inaccurate Accurate Provider Data delays up to 10% of total billing
Clinical Communication Errors - Inaccurate APD cause communication errors, the highest form of accidental deaths in hospitals (misdirected faxes, wrong numbers)
Labor intensive, manual process to look up contact information - No consistent data set
Weakens EMR and other applications - No tracking mechanism to determine when updates were verified or locking ability to keep users from overwriting verified data
The presentation is at 1:30 PM on Monday, September 15th. If you can't make it, feel free to reach out toJarod Oldsviaemailfor more information on the contents of the presentation.
Working with clients such as Autozone, ExxonMobil & Citibank, Jarod has supported a wide range of enterprise and mid-level size businesses in the tech sector. Integrating this into the HIT space, he manages the Phynd team whose role is to introduce the platform to the healthcare market. In his spare time, Jarod enjoys traveling, running marathons and visiting new coffee shops and breweries.